Top 10 Industries Using NetSuite ERP in India 2024

India's dynamic business environment has embraced cloud ERP solutions to streamline operations and scale businesses efficiently. Among the leading cloud-based solutions, NetSuite ERP stands out due to its comprehensive suite of applications covering financials, CRM, inventory management, and more. As the Indian economy continues to grow and diversify, more industries are adopting NetSuite ERP to manage complex business processes, improve visibility, and ensure scalability.

According to Statista, the Indian ERP market is projected to reach a value of US$ 3.49 billion by 2023, with a compound annual growth rate (CAGR) of 12.61% from 2023 to 2028.Key drivers for this growth include cloud ERP, industry-specific solutions, and the infusion of AI-powered functionalities.

Here are the top 10 industries in India using NetSuite ERP in 2024:

1. Manufacturing

India’s manufacturing sector is a cornerstone of the country's economy, driven by initiatives like “Make in India” and increasing global demand for Indian-made goods. The sector faces numerous challenges, such as managing fluctuating demand, complex supply chains, labor laws, and strict regulatory requirements like the Goods and Services Tax (GST). As manufacturers strive to maintain quality while meeting tight production schedules, NetSuite ERP is becoming an indispensable tool.

How NetSuite Helps: NetSuite ERP offers end-to-end manufacturing capabilities, including production planning, work order management, and demand forecasting, which are essential for manufacturers looking to scale. Its real-time inventory management and supply chain tracking reduce operational bottlenecks, while the system’s robust financial tools ensure manufacturers comply with Indian tax regulations. The ability to manage multi-location inventories helps businesses operate efficiently across India’s diverse geographical landscape, minimizing logistical challenges.

Additionally, the platform's ability to integrate quality control processes directly into the production line ensures that manufacturers can meet the highest standards without compromising on speed or cost. This is particularly vital in industries such as automotive, pharmaceuticals, and electronics, where precision and compliance are critical.

Top 3 Companies Using NetSuite in Manufacturing:

  1. Hindustan Unilever
  2. TVS Electronics
  3. Blue Star Limited

2. Retail & eCommerce

India's retail and eCommerce landscape is evolving rapidly, driven by increasing consumer demand for personalized shopping experiences. The sector is estimated to have reached a market value of USD 123 billion in 2024, with further exponential growth anticipated in the coming years. As more businesses adopt omnichannel strategies, integrating online and offline sales channels has become vital for success. NetSuite ERP offers a powerful solution for managing this complexity.

How NetSuite Helps: NetSuite’s omnichannel commerce features allow retailers to manage their inventory, orders, and customer relationships seamlessly across digital and physical stores. The system integrates with various payment gateways, providing retailers with real-time insights into inventory levels, sales performance, and customer preferences. This is particularly beneficial in India’s festive season, when demand spikes dramatically.

Moreover, retailers benefit from NetSuite’s CRM capabilities, allowing them to build and nurture customer relationships by offering tailored promotions and loyalty programs. With NetSuite ERP’s advanced analytics, retailers can forecast demand, reduce stockouts, and avoid overstocking, leading to enhanced customer satisfaction and operational efficiency.

In the competitive world of eCommerce, where delivery times and customer experiences can make or break a business, NetSuite ERP’s automation tools are essential. Features like automated order processing, returns management, and shipment tracking streamline operations, ensuring that businesses can maintain a competitive edge in a rapidly expanding market.

Top 3 Companies Using NetSuite in Retail & eCommerce:

  1. Pepperfry
  2. Lenskart
  3. Myntra

3. IT & Technology Services

India's IT and technology services industry is one of the largest globally, employing millions of professionals and generating significant revenue through outsourcing. This sector's unique needs, such as managing complex projects, maintaining global client relationships, and ensuring data security, make NetSuite ERP a perfect fit.

How NetSuite Helps: NetSuite’s project management tools provide IT firms with the ability to track project timelines, resource allocation, and billing efficiently. These firms can generate client invoices automatically, based on time and materials, reducing manual errors and ensuring timely payments. NetSuite’s multi-currency and multi-country financial management tools help IT companies stay compliant with both Indian and international accounting standards, making cross-border transactions smoother.

NetSuite also supports automation in time tracking, resource management, and revenue recognition, which is essential for IT firms managing a large number of clients and projects. This capability ensures IT companies maintain operational transparency and financial accuracy, making it easier to manage growth while maintaining service quality.

Furthermore, with increasing concerns around data security, especially in cloud-based services, NetSuite ERP offers enhanced security features like data encryption, role-based access control, and regular compliance audits, addressing key concerns of Indian IT companies and their clients.

Top 3 Companies Using NetSuite in IT & Technology Services:

  1. Capgemini India
  2. Wipro Digital
  3. Mindtree

4. Healthcare & Pharmaceuticals

India’s healthcare and pharmaceutical industries are experiencing significant transformation, driven by increasing demand for high-quality healthcare services and lifesaving drugs. With the healthcare sector expected to grow by 16–17% annually until 2025, it faces challenges such as supply chain management, regulatory compliance, and maintaining patient safety. NetSuite ERP is emerging as a critical tool to streamline operations in both hospitals and pharmaceutical companies.

How NetSuite Helps: For pharmaceutical companies, NetSuite ERP provides comprehensive batch tracking, ensuring that medications are properly traced throughout the supply chain, from manufacturing to distribution. This is crucial for maintaining compliance with stringent drug regulations, particularly those concerning expiration dates, safety protocols, and product recalls. Pharmaceutical firms also benefit from NetSuite’s ability to track production costs, manage R&D expenses, and ensure compliance with the Ministry of Health’s regulations.

Healthcare providers, including hospitals and clinics, use NetSuite to manage patient records, billing, inventory, and staff scheduling efficiently. The system's integration with IoT devices and AI-powered tools allows for more accurate patient monitoring and care delivery, making it easier to manage healthcare workflows in real-time.

Top 3 Companies Using NetSuite in Healthcare & Pharmaceuticals:

  1. Cipla
  2. Fortis Healthcare
  3. Dr. Reddy's Laboratories

5. Financial Services

India’s financial services sector, including banks, insurance companies, and asset management firms, is rapidly digitizing. With complex regulatory requirements, diverse product offerings, and the need for multi-entity financial management, NetSuite ERP provides financial institutions with the tools they need to streamline their operations.

How NetSuite Helps: NetSuite offers a full suite of financial management solutions that help financial services firms automate accounting processes, manage risk, and maintain compliance with industry regulations such as the Reserve Bank of India (RBI) guidelines. The platform’s real-time financial reporting features enable firms to monitor performance metrics, handle complex transactions, and ensure regulatory compliance.

In the insurance sector, NetSuite’s customer relationship management (CRM) capabilities help manage client relationships and track policies, claims, and renewals. The ability to handle multi-currency transactions makes NetSuite an ideal solution for financial institutions operating globally, ensuring accurate financial reporting across borders.

Top 3 Companies Using NetSuite in Financial Services:

  1. Bajaj Finserv
  2. PolicyBazaar
  3. Sundaram Finance

6. Education & EdTech

The education sector in India, particularly the burgeoning EdTech industry, is experiencing rapid growth. Digital learning platforms are transforming the way education is delivered, and traditional institutions are also adopting digital tools to manage operations. NetSuite ERP provides a comprehensive platform for both traditional schools and modern EdTech companies.

How NetSuite Helps: Educational institutions can use NetSuite to manage tuition payments, student records, admissions, and faculty scheduling, making administrative tasks more efficient. For EdTech companies, NetSuite’s subscription billing and revenue recognition features make managing digital course offerings, student engagement, and content subscriptions straightforward. NetSuite ERP’s scalability means that as EdTech companies grow, they can easily add new services, manage larger volumes of students, and expand their offerings without worrying about outgrowing their software.

NetSuite’s analytics tools allow EdTech firms to monitor student performance and engagement in real-time, offering insights that can be used to personalize learning experiences and improve course content.

Top 3 Companies Using NetSuite in Education & EdTech:

  1. Byju’s
  2. Unacademy
  3. Amity University

7. Professional Services

India’s professional services sector—spanning consulting, legal services, accounting, and architecture—plays a critical role in driving the country’s economic growth. As firms handle multiple projects across diverse sectors, managing client engagements efficiently while ensuring profitability is essential. NetSuite ERP offers a tailored solution for these businesses by providing tools to manage billing, resource allocation, and project profitability.

How NetSuite Helps: NetSuite’s project management features allow professional services firms to plan, execute, and track client engagements from inception to completion. By managing resource allocation and tracking time spent on individual projects, firms can ensure that client expectations are met on time and within budget. This is particularly crucial for consulting firms and law firms where billable hours drive revenue.

Moreover, NetSuite’s billing automation ensures that invoices are generated accurately and promptly, reducing the chance of delays or errors. NetSuite’s financial reporting tools also provide firms with real-time insights into profitability, enabling decision-makers to evaluate the financial health of each project and make adjustments where necessary.

In addition, NetSuite ERP’s flexibility allows professional services firms to customize workflows and adapt the platform to their unique processes. Whether it’s legal firms managing case files or consulting firms tracking deliverables, NetSuite ERP can be configured to suit different service offerings, ensuring high efficiency and greater client satisfaction.

Top 3 Companies Using NetSuite in Professional Services:

  1. PwC India
  2. KPMG India
  3. Cushman & Wakefield

8. Wholesale Distribution

India’s wholesale distribution sector is vast, encompassing a wide range of industries from consumer goods to industrial equipment. These businesses often deal with large inventories, multiple distribution channels, and fluctuating demand patterns. NetSuite ERP has become an essential tool for managing these complexities, offering a unified platform for inventory management, demand forecasting, and financial control.

How NetSuite Helps: NetSuite ERP’s inventory management system allows wholesale distributors to track inventory levels in real-time across multiple locations, enabling them to optimize stock levels and reduce carrying costs. By integrating inventory with demand forecasting, NetSuite helps distributors predict sales trends and adjust stock levels accordingly, reducing the risk of overstocking or stockouts. This is especially critical in India’s fast-moving consumer goods (FMCG) sector, where distributors must balance supply with volatile consumer demand.

Additionally, NetSuite’s advanced warehouse management tools ensure that orders are processed and dispatched efficiently, helping distributors reduce lead times and improve customer satisfaction. The platform’s robust financial management features enable businesses to manage large volumes of transactions while maintaining compliance with GST regulations. Furthermore, its reporting and analytics capabilities allow wholesale distributors to track key performance indicators (KPIs), ensuring that they can make data-driven decisions to enhance profitability and operational efficiency.

With India’s distribution sector becoming increasingly competitive, NetSuite’s ability to streamline operations and provide real-time visibility across the supply chain gives businesses a critical advantage in maintaining market leaderships.

Top 3 Companies Using NetSuite in Wholesale Distribution:

  1. Metro Cash & Carry India
  2. Sujanil Chemo Industries
  3. Nilkamal Limited

9. Nonprofit Organizations

Nonprofit organizations in India are under constant pressure to maximize their impact while managing limited resources. Whether they are working in education, healthcare, or social welfare, nonprofits need efficient tools to manage funds, track donor contributions, and report on project outcomes. NetSuite ERP has emerged as a powerful solution for nonprofits, offering comprehensive tools that help organizations optimize operations and maintain transparency with stakeholders.

How NetSuite Helps: NetSuite’s fund management features allow nonprofits to manage grants, donations, and other funding sources effectively. By tracking donor contributions and ensuring that funds are allocated appropriately, nonprofits can maintain financial transparency and meet their legal obligations. This is especially important for NGOs operating under India’s Foreign Contribution Regulation Act (FCRA), which requires stringent reporting on foreign donations.

In addition to fund management, NetSuite ERP provides project tracking tools that enable nonprofits to monitor the progress of their initiatives in real-time. Whether an organization is building schools, providing healthcare, or managing disaster relief efforts, NetSuite’s project management features help ensure that projects are delivered on time and within budget. Nonprofits can also use NetSuite to generate detailed reports for donors and stakeholders, demonstrating the impact of their programs and ensuring continued support.

NetSuite’s cloud-based platform also enables nonprofits to collaborate across multiple locations, facilitating communication between field offices and headquarters. This flexibility is particularly beneficial for organizations operating in remote areas, where access to real-time data is crucial for decision-making.

Top 3 Nonprofits Using NetSuite in India:

  1. Goonj
  2. Akshaya Patra
  3. CRY (Child Rights and You)

10. Logistics & Transportation

India’s logistics and transportation sector is the backbone of the country’s economy, facilitating the movement of goods and services across vast distances. The sector is rapidly evolving, driven by the rise of ecommerce, urbanization, and government initiatives like the "National Logistics Policy." However, logistics companies face numerous challenges, including route optimization, fleet management, and regulatory compliance. NetSuite ERP offers a comprehensive solution for these challenges, helping logistics companies optimize their operations and deliver value to their customers.

How NetSuite Helps: NetSuite ERP provides logistics firms with real-time visibility into their supply chains, enabling them to track shipments, manage warehouses, and optimize routes more effectively. By integrating order management with transportation logistics, companies can ensure that goods are delivered on time and at the lowest possible cost. This is particularly crucial in India, where diverse geographical regions and infrastructure challenges can lead to delays and increased transportation costs.

NetSuite’s warehouse management tools also enable logistics firms to automate key processes, such as order picking, packing, and shipping. By streamlining these operations, companies can reduce lead times and improve overall efficiency. The platform’s demand forecasting capabilities help logistics firms anticipate changes in demand and adjust their operations accordingly, ensuring that they can meet customer expectations without overextending their resources.

Furthermore, NetSuite’s compliance management features ensure that logistics companies can navigate India’s complex regulatory environment, including GST regulations and transport permits. By automating compliance processes, NetSuite reduces the risk of costly fines and operational delays.

With the rapid growth of ecommerce in India, logistics companies are under increasing pressure to provide fast, reliable, and cost-effective services. NetSuite ERP’s advanced analytics and reporting tools help these companies monitor performance metrics, optimize operations, and stay competitive in a fast-changing industry.

Top 3 Companies Using NetSuite in Logistics & Transportation:

  1. DTDC
  2. Delhivery
  3. Blue Dart

Conclusion

NetSuite ERP has become a key enabler for a wide range of industries in India, helping businesses streamline operations, reduce costs, and drive innovation. Its comprehensive suite of features, from financial management to supply chain optimization, allows companies to integrate multiple business functions into a single platform. As industries such as manufacturing, retail, IT services, healthcare, and more continue to grow and scale, the adoption of NetSuite ERP is only expected to rise in 2024 and beyond.

The platform’s cloud-based architecture makes it accessible to businesses of all sizes, offering scalability and flexibility that traditional ERP systems cannot match. Whether it’s helping manufacturers manage their supply chains, enabling retailers to offer omnichannel shopping experiences, or supporting logistics firms in optimizing their operations, NetSuite ERP is proving to be an essential tool for businesses looking to succeed in India’s rapidly evolving economy.

The adoption of NetSuite ERP across these top 10 industries is a testament to the platform’s versatility, scalability, and comprehensive functionality, making it an essential tool for companies in India looking to stay competitive in 2024 and beyond.